Policies & Procedures

• Quality Assurance Policy

  • Course content is reviewed annually.

  • Regulatory and payer-related content is reviewed whenever significant industry changes occur.

  • Learner feedback is reviewed quarterly.

  • Content revisions are documented and version controlled.

• Complaints Procedure

  • Simple process:

    • Learner submits complaint via email.

    • ACI acknowledges within 5 business days.

    • Complaint reviewed by course administrator.

    • Response provided within 15 business days.

    • Escalation process available if unresolved.

• Code of Conduct

  • Learners agree to:

    • Respect other learners.

    • Not share copyrighted course materials.

    • Not engage in harassment.

    • Use certification credentials honestly.

    • Follow examination integrity requirements.
       

• Disability Accommodation Policy

Access Certification Institute is committed to providing reasonable accommodations for learners with disabilities. Learners requiring accommodations should contact support prior to enrollment or as soon as the need becomes known.'

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• Privacy Policy

• Health & Safety Policy

  • ​As an online training provider, ACI has limited health and safety risks. Learners are encouraged to maintain a safe and ergonomic workspace and take regular breaks when participating in online learning activities.
     

• Equal Treatment Policy

  • Admission is open without discrimination.

  • Assessments are applied consistently.

  • Certification decisions are based solely on achievement of course requirements.